West LegalEdcenter is now part of CeriFi

SITE MAINTENANCE:Updates will be released on West LegalEdcenter on May 21st between the hours of 7:00 and 11:00 pm EDT. On Demand programs will not be available during that time.

Welcome

My CLE Knowledge Center^SM

Search Catalog

State Requirements

Content Partners

Help | Shopping Cart | Contact Us | Sign In

Browse Programs

CLE

Accredited For

Specialty Credits

Practice Areas

Content Partners

Core Business and Professional Skills

Paralegal Studies

Subscriptions

West Accreditation Services

Live Program Calendar

All Programs for This Month

About Us

Home

FAQ

Help

Related Programs


Find more programs in same practice area(s)

Find more programs from this content partner

Program Details

Change Your Contract Management Experience Forever (Oct. 6, 2021)

Content Partner: Association of Corporate Counsel (ACC)

Price:	$140.00*
Member Price:	$140.00

* Applicable Membership or Subscription discounts will be added in your shopping cart

Description: If you want a better contract management experience for your customers, try an approach that gives you a deeper understanding of what that process looks like on their side of the equation. Business process is important -- it’s how you minimize waste and ensure appropriate roles and responsibilities -- and that’s why people process map. But journey mapping allows you to walk in the shoes of your customers -- what are they experiencing and why. That insight leads to changes in your process that is responsive, meaningful and sustainable for long term growth and customer satisfaction. Learn the critical steps to launching your own journey mapping session, and turn the customer experience feedback into actionable steps that will lead to a better contract experience for everyone.


Practice Areas:		Business Organizations & Contracts

Online Media Type:		Audio

Production Date:		10/06/2021

Level:		Intermediate

Category:		Standard

Duration:		1 Hours, 15 Minutes

Online Format:		On Demand

Course Type:		Public

Click here for information on subscription discounts and Group Viewing opportunities.

Purchase of this product provides online access for 180 days. If you are purchasing a live webcast, you will receive complimentary access to the on demand version for 180 days once it becomes available. Please note that the on demand and podcast versions may, or may not be accredited in your state.

If you intend to take a course for CLE credit, please make sure your state is listed in the "Accreditation" section to the upper right of the program description. Accreditation displayed is unique to the purchased program format (live conference, live webcast, on demand, podcast). Credit totals listed for live conferences are the maximum credits available. Credits issued will be based upon actual time in attendance. Credit totals for other formats are for complete programs. Partial credit is not available for any online or downloadable format.

West LegalEdcenter will not provide accreditation for states not listed.

CLE Scholarship information
Tuition Assistance for legal professionals taking our programs. Learn more about the program.

This product is intended for individual use by the named purchaser. Group viewings for online programs may be arranged for five or more attorneys within the same organization prior to viewing by emailing west.wlec-sales@thomson.com.

People who bought this program also bought:

There are no current recommendations

E-mail a colleague about this program.

Credit Eligibility:

Click on the jurisdiction to view credit eligibility details for this program

AB, AK, AL, AR, AZ, CA, CEU, CLP, CO, CT, GA, GU, IN, MO, MS, MT, ND, NF, NH, NJ, NM, NS, NT, NU, NV, NY-EXPER, NY-TRANS, OK, PE, UK-BSB, UK-SRA, UT, VI, VT, WV, YT

Alaska

Total Credits: 1.25

Specialty Credits:

Status: Reciprocal Credit Available

Expiration: 10/05/2024

Training Type: Online

West LegalEdcenter provides accreditation as described here. You may be able to self apply for credits in states not listed.

Request credits for a state not listed.

Check your state requirements and get contact information.

Speakers:

•	Christine Juhasz - Assistant Vice President, Law Strategy and Operations \| Massachusetts Mutual Life Insurance Company
•	Sheri Palomaki - Director of Operations - Immigration, Marketing & Practice Development\| Seyfarth Shaw LLP
•	Kevin Woolf - Partner, Real Estate \| Seyfarth Shaw LLP


	This product is designed to provide information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.